Shipping FAQ:
- To what locations does Room Doctor ship?
- How will my item(s) be shipped?
- How much will shipping cost?
- How Does Zone Shipping Work?
- How can I save even more money on shipping?
- How Quickly Will Room Doctor Ship My Item(s)?
- How long will my items be “In-Transit” before they get to me?
- How will FEDEX/UPS Drop Shipments be delivered?
- How do Freight Pallet Shipments work and what are the requirements?
- Additional Information about Freight Deliveries
- After You Order
For All Canadian Customers
To what locations does Room Doctor ship?
Room Doctor regularly ships to the lower 48 States in the Continental U.S., as well as most Canadian destinations. We cannot ship to Alaska and Hawaii at this time. We can ship via Freight to Canada right now, but FEDEX/UPS shipments to Canada will be available very shortly.
Shipping to sole P.O. Box addresses and military A.P.O. addresses — We cannot ship to sole P.O. Box addresses or Military/A.P.O. addresses due to UPS and FEDEX limitations. Your shipping address must be a regularly accessible street address for a home, office, apartment, etc. Call us immediately for assistance: 866-RoomDoc.
Shipping to a street address that also contains a P.O. Box number — Some home addresses in the U.S. are located in rural areas where most addresses contain both a street address AND a P.O. Box number. We WILL ship to addresses containing BOTH as long as the combined P.O. Box and street address refers to a proper dwelling or office.
How will my item(s) be shipped?
Unless stated otherwise, everything is shipped via FEDEX. For multi-piece orders we have negotiated even lower rates, with the only difference being that these require a signature for delivery.
Some products cannot be shipped FEDEX and must be shipped via freight truck. We call these freight truck deliveries “pallet” shipments, as the products are bound and stretch-wrapped to a wooden pallet. Bulky shipments or larger orders with many items are generally cheaper to ship via truck.
IMPORTANT NOTE: For most multi-piece orders over $250, additional freight costs to add extra items are very low, so THE MORE YOU BUY, THE MORE YOU SAVE! Call our shipping experts today for details: 866-766-6362
How much will shipping cost?
Determining shipping costs if purchasing from the online store:
Customers that order items that are “drop-shippable” via FEDEX/UPS can determine their costs before they pay by using the shipping calculator for that particular product. All drop-shippable products we carry in the online store have their own shipping calculator for your convenience.
Products that cannot be drop-shipped must be shipped on a freight pallet instead, and those products in the store will show the fixed shipping cost to any ZONE 1 location. They are usually large products, like bunks and lofts.
Freight Pallet Customers in ZONE 1 pay a flat shipping rate of $99, while customers in ZONE 2 must call for a freight quote: 866-766-6362.
NOTE: All Canadian locations are Zone 2 and must call for freight quotes: 800-755-8660 ext#202
How Does Zone Shipping Work?
Products that cannot be drop-shipped via FEDEX must be shipped on a freight pallet instead. They are usually large products like bunks and lofts. If your order will ship via freight pallet then understanding ZONE SHIPPING is very important. First you should determine the ZONE for your shipping destination by looking at this chart of the United States and Canada…
All products in the online store that ship via freight pallet will show the fixed shipping cost to any ZONE 1 location. Freight Pallet Customers in ZONE 1 pay a flat shipping rate of $99 when buying from the online store, while ALL customers in ZONE 2 must call us or e-mail us for a freight quote BEFORE completing a purchase online: 866-766-6362. We will calculate the additional shipping for you, if any.
If you are e-mailing us for a freight quote, include your Name and Shipping ZIP CODE, the NAME / TITLE of the product you are inquiring about AND any other products that you want us to add to the freight pallet. We will get back to you in short order with pricing and instructions.
NOTE: All Canadian locations are ZONE 2 and must call for freight quotes: 800-755-8660 ext#202
SAVE BIG ON LARGER, MULTI-ITEM ORDERS!
If you are buying multiple items that ship via freight pallet OR you are adding FEDEX-able items to freight pallet items we can usually save you big on shipping costs.
Call us to discuss your order and we can help you save your hard-earned money through consolidated shipping techniques (866-766-6362).
NOTE: Shipping to AK and HI is not permitted at this time.
How can I save even more money on shipping?
Room Doctor’s goal is to ensure that the shipping costs you pay are as close to the actual cost of shipping as possible. In addition, we have negotiated with several shipping carriers to bring you special shipping rates to keep costs down. Low shipping costs for YOU are a top priority for US.
Even better, there are ways for you to save even more on shipping if you are placing a larger freight pallet order. THE MORE YOU BUY, THE MORE YOU SAVE; and with bulk furniture orders you can save a lot more. If we are freight shipping to you on a pallet then we can sometimes add to that pallet with little or no additional charges. Call our Customer Care Representatives today for shipping quotes and let’s see how much we can save you! 866-766-6362
How Quickly Will Room Doctor Ship My Item(s)?
For FEDEX/UPS Orders — Shipping Lead-time is generally 2 to 5 business days from the day we receive your payment and does not depend on your location. Business days don’t include weekends or holidays. Lead-times are subject to change without notice.
For Freight Pallet Orders — Shipping lead-times for freight pallet shipments vary depending on the products you are ordering and are subject to change without notice. Lead-time does not depend on your location.
10-15 BUSINESS DAYS
How long will my items be “In-Transit” before they get to me?
In-Transit Time — Begins the moment a product leaves the Room Doctor Furniture Company’s facilities in Central PA, and ends when the product arrives at its final destination. In-transit time always depends on your location.
For FEDEX/UPS Orders — In-transit time is generally 1 to 5 Business Days (from the date your products ship) if you are in the U.S., and ranges between 3 to 7+ days if you are in Canada. Business Days do not include weekends or holidays. Some items may take longer if you live in remote regions of Canada. Please review the chart below to get an idea of how many business days your package(s) will be In-Transit.
For Freight Pallet Orders — In-transit time for all freight pallet orders shipping via truck ranges from 1 to 6 days in the U.S., and the same goes for Canada if you are near the U.S./Canada Border.
NOTE: If you are in Canada and do not live within 100 miles of the border, expect longer in-transit times. When you call in for a freight quote we can walk you through any shipping or timeframe concerns you may have.
How will FEDEX/UPS Drop Shipments be delivered?
This kind of shipment is delivered conveniently to your front door via FEDEX or UPS.
Most orders go out by default as “No Signature Required”. However, if your order is in excess of 150 lbs., a signature will be REQUIRED. It is at the delivery driver’s discretion whether the packages will be left at the door if no signature is required. Delivery drivers will take the safety of the packages into consideration, and the weather conditions, when deciding if it is appropriate to complete the delivery in your absence.
Delivery by Appointment may or may not be an option in your area. Call your local FEDEX depot to determine eligibility. You must call us before we ship to request this option, and a $15 charge will be added to your order for this convenience. The “Delivery by Appointment” option requires 2 phone numbers.
NOTE: If you have questions or concerns about either “No Signature Required” or “Signature Required” shipments, please call us before you place your order: 866-766-6362.
How do Freight Pallet Shipments work and what are the requirements?
All freight pallet shipments are curbside deliveries, and arrive via tractor-trailer or Straight Truck.
You are responsible for helping unload your items to the curbside, and fully responsible for getting your items onto your property from the curbside.
If you do not help the driver unload the truck, lift-gate service will be required at an additional charge. If the truck has no lift-gate, this may result in a re-delivery fee. So, address this at the time of your order by notifying us via e-mail or calling us: 866-766-6362. You must provide a phone number with your shipping/billing info when you order.
You must be present to accept delivery of your items. Shipping destination must be able to accommodate an 18-wheel tractor-trailer in some instances. The truck MUST be able to either turn around, or exit the area straight through after delivery. If you feel that this is not an option because of your location, call us ahead of time for assistance. We might be able to get a smaller truck (a Straight Truck) to you instead: 866-766-6362.
We recommend that you have someone standing by to assist you with getting items from the curbside and onto your property. ALL SHORTAGES AND DAMAGES, though rare in occurrence, must be documented on the Bill of Lading and reported immediately at time of delivery by calling 800-755-8660 ext# 203. Do not refuse the entire shipment. Call us before letting the driver leave so we can help you determine the best course of action.
Additional Information about Freight Pallet Orders
Alternate phone numbers are also helpful, as you may need to be contacted during normal business hours.
If your residence cannot be accessed by tractor-trailer, notify us immediately.
Your carrier will need to contact you to set up the delivery date/time. Inside delivery, meaning “just inside your front door” may be available. Inside Delivery is $55. Contact us for additional details: 866-766-6362.
We cannot ensure day-specific delivery fro freight pallet shipments, but we will try to coordinate with the freight companies to accommodate your schedule. If you have concerns about delivery times or timeframes please call us immediately: 866-766-6362.
After You Place Your Order
For FEDEX/UPS Orders — You will first receive an Order Confirmation via e-mail. Once your item ships, you will receive another e-mail with tracking numbers directly from the shipping carrier; either FEDEX or UPS.
For Freight Pallet Orders — You will receive an “Order Confirmation E-mail” from Room Doctor soon after you place your order, which you must respond to in order to finalize your order. After you receive your order confirmation via e-mail, we can still add to your order to take advantage of freight discounts. We may ship quickly, so please call us right away if you want to add to your order.
If your order has already shipped and you need to cancel it, you will have to pay the freight charges both ways.
If you have any questions about freight service do not hesitate to call us: 866-766-6362.
For All Canadian Customers
Room Doctor is now shipping Freight Pallets to Canada, and there are a few things you should know. Most of the information you need about Canadian Shipments is listed above along with all the regular shipping information for U.S. Customers. Everything that applies to U.S. shipments ALSO applies to Canadian shipments, except where we clearly state otherwise. For your convenience we’ve placed a maple leaf icon everywhere on this page that we reference Canada-specific shipping information.
Canadian Sales Taxes and Brokerage Fees Explained: We will charge all necessary taxes and the brokerage fee (BF) of $50 per shipment at the time of sale, so you will never need to pay fees or duties upon delivery. Below you will find a chart that tells you the tax amount we must add to get a final price for you. There are only two entry points where shipments from Room Doctor will cross the U.S. Border into Canada: Buffalo / Ontario and Stanhope/Quebec. You will be charges the duties and taxes appropriate for the Province your shipment enters when crossing the border, and we have listed the rates below. There will be no need to collect other duties, fees, or province taxes of any type after that. This is because after the shipment crosses into Canada, there are no more border considerations.
| Province | % of (Retail + BF) Charged |
|---|---|
| Ontario (ON) | 13% |
| Quebec (QC) | 12.875% on (Retail + BF + Shipping) |
IMPORTANT: Please call us for a shipment quote BEFORE you place your order online, as you are all in ZONE 2 and must call anyway: 800-755-8660 ext#202. back to top
