GENERAL QUESTIONS

What is the Room Doctor Furniture Company?↑ Back to Questions

Put simply, Room Doctor is your One Stop Shop for Affordable Home Furnishings. Our focus in Design, Function and most importantly — Value. But we're a whole lot more than that! We design and manufacture our own line of unique, solid-wood, eco-friendly furniture. We believe in the principles our country was founded upon; — Thrift, Hard Work, Honesty and Charity. We believe in environmental and social responsibility. Our focus is to create jobs, keep our employees happy and healthy and to promote Eco-Social Capitalism in our community — as well as across the country — as the only true way for society to advance itself. More on that later. There is a lot of work to do!!!

Why should YOU buy from the Room Doctor?↑ Back to Questions

Our commitment to 100% customer satisfaction and unparalleled Customer Service is probably a good place to start, but that's only a start. We have the finest unfinished and finished futon furniture available anywhere in terms of QUALITY and PRICE. Also, as an eco-friendly, American-made furniture manufacturer, Room Doctor is committed to being a positive impact on the environment and the American Economy. Oh, and did we mention that we ARE the futon EXPERTS?

All these things are great, but we at the Room Doctor Furniture Company believe that it all boils down to YOU. We want YOU to be completely satisfied with your purchase. That's why you should buy from Room Doctor, and that's why we guarantee your satisfaction. Let us prove it to you.

What is the benefit of buying directly from the manufacturer?↑ Back to Questions

When you buy unfinished Southern Yellow Pine products from the Room Doctor Furniture Company you are buying manufacturer-direct. Buying directly from the manufacturer means big savings because the retail mark-up is low. We will ship your products directly from our factory to you. We also offer sale prices on our products periodically, which can save you even more money.

Join our mailing list and save even more!

How can you sell your futons so much lower than other retailers?↑ Back to Questions

Our prices here at the Room Doctor Furniture Company are very, very low because we are a manufacturer, and not just another retailer.

PURCHASING & PAYMENTS

What payment methods do you accept?↑ Back to Questions

The Room Doctor Furniture Company accepts Visa, MasterCard, Discover, personal checks, cashier's checks or money orders, and in most instances you may choose to pay with PayPal. Our Customer Care Representatives will be standing by for your order during normal business hours. Call us. We're ready to serve you!

New: For our customers who are able to drive to our retail location in State College, PA we're now offering financing courtesy of American General. If you live in Pennsylvania or are planning on visiting the State College area, you can fill out American General's online form before your visit.

IMPORTANT NOTICE: If you are unable to visit our State College retail store in person, during our normal business hours, you are ineligible for this special financing offer through American General. Final approval must be made in person, and you must present valid, government-issued photo identification (ie: driver's license) or your application will be rejected.

When will you bill my credit card?↑ Back to Questions

If you are ordering in person at the retail store, your card will be charged at the time of sale.

If you are ordering from our Online Store, your credit card will be billed after you submit your shipping details and credit card information securely from within the shopping cart.

If you prefer to complete the sale by phone, the credit card payment for your order can be securely and conveniently done over the phone. Even if you are ordering online and have already opened a shopping cart in our Online Store, you may still call us to complete the transaction and pay by phone. Simply call (866)-766-6362 during normal business hours and you can place your order and/or complete your payment.

Do I have to pay sales tax?↑ Back to Questions

The Room Doctor Furniture Company is headquartered in State College, PA. This means that all Room Doctor sales coming from within Pennsylvania are subject to a 6% sales tax rate. However, if you live outside the state of Pennsylvania your order will not incur the PA state sales tax OR sales tax for your own state.

I'm ready to order, what do I do now?↑ Back to Questions

Ordering is simple and there are two ways to do it. You can always call our Customer Care Representatives toll-free at (866) 766-6362 and place your order by phone. For your convenience, you may also order from our Online Store. Not all items shown on RoomDoctor.com are available for immediate purchase in the Online Store, though we are adding new items to the Online Store continuously. Most of the eco-friendly furniture we build IS available for online purchase. If you see something on the site that you want but it is NOT available in the Online Store, please call us directly for assistance: 866-766-6362.

SHIPPING INFORMATION

How Does Zone Shipping Work?↑ Back to Questions

Products that cannot be drop-shipped via FEDEX must be shipped on a freight pallet instead. They are usually large products like bunks and lofts. If your order will ship via freight pallet then understanding ZONE SHIPPING is very important. First you should determine the ZONE for your shipping destination by looking at this chart of the United States and Canada…

All products in the online store that ship via freight pallet will show the fixed shipping cost to any ZONE 1 location. Freight Pallet Customers in ZONE 1 pay a flat shipping rate of $99 when buying from the online store, while ALL customers in ZONE 2 must call us or e-mail us for a freight quote BEFORE completing a purchase online: 866-766-6362. We will calculate the additional shipping for you, if any.

If you are e-mailing us for a freight quote, include your Name and Shipping ZIP CODE, the NAME / TITLE of the product you are inquiring about AND any other products that you want us to add to the freight pallet. We will get back to you in short order with pricing and instructions.

NOTE: All Canadian locations are ZONE 2 and must call for freight quotes: 800-755-8660 ext#202

SAVE BIG ON LARGER, MULTI-ITEM ORDERS!

If you are buying multiple items that ship via freight pallet OR you are adding FEDEX-able items to freight pallet items we can usually save you big on shipping costs.

Call us to discuss your order and we can help you save your hard-earned money through consolidated shipping techniques (866-766-6362).

NOTE: Shipping to AK and HI is not permitted at this time.

Do I have to pay for shipping?↑ Back to Questions

Yes. The Room Doctor Furniture Company proudly offers the most competitive rates possible, because you shouldn’t have to break the bank for great furnishings.

Be aware that other furniture providers often offer “FREE” shipping as a benefit, but those costs are always built right back into the retail cost of the product. We avoid offering FREE shipping whenever possible, because if it’s not done right it forces many customers to pay more than they should for shipping, while others get discounted when they shouldn’t — even though the shipping cost is promoted as FREE.

NOBODY can ship for free. Who pays for transportation? Labor? Makes sense, doesn’t it?

With the Room Doctor, you can always count on getting a fair deal on shipping to go along with our extremely low retail prices.

For more information, please review our complete Shipping Policy.

How much is Shipping? / How do I calculate Shipping?↑ Back to Questions

Determining shipping costs is easy and there are two ways to do it. First, for all individual items in the Online Store that are FEDEX-able, you may calculate shipping yourself using that product’s Shipping Calculator Button. Just type in your U.S. Zip Code and hit “Calculate”. The shipping charge you see here is the same shipping charge that will be charged to your order upon checkout. Be sure to check the shipping costs for EVERY item you intend to add to your shopping cart and keep a running tab, as you will not see a total shipping figure calculated until you reach the shopping cart screen where you choose payment type. If you are buying an item that is not FEDEX-able (usually large items like bunks and lofts), the shipping cost will be fixed — and plainly shown — and there is NO Shipping Calculator Button.

NOTE: Canadian locations must call for shipping quotes on FEDEX-able Items for the time being, since we are still setting up the International Shipping Calculator: 866-766-6362 or 800-755-8660 ext#202

If you want to save money, please read on…

IMPORTANT NOTES FOR MULTI-ITEM PURCHASES: If you are purchasing multiple items and you know the combined weight of your items will exceed 150 lbs, call us direct for assistance before you pay. Shipping discounts may apply, regardless of the items you are purchasing. Also, know that when you mix FEDEX-able items with FREIGHT PALLET items that have fixed shipping costs, HUGE DISCOUNTS may apply. So call us and let us help you keep your hard-earned money: 866-766-6362.

Now if you prefer, you may call us at any time for quick’n easy shipping quotes on the furniture products you wish to purchase. Call during our normal business hours (10:30AM – 5:30PM EST): 866-766-6362. You can also e-mail us with your shipping quote request at info@roomdoctor.com. Please be specific, and include your name and the name of the product(s) you want quoted, as well as a Zip Code for the shipping destination.

NOTE: Shipping to AK and HI is not permitted at this time.

Please review our complete Shipping Policy.

How long will it take to receive the Items I order?↑ Back to Questions

Shipping lead times:

We work fast! All drop-ship orders generally ship from our warehouse within 3 to 5 business days from the date we receive your payment if you are in the Continental U.S., or 3 to 7+ days if you are in Canada. Business days do not include weekends or holidays. Some items are quite large and require shipment via common freight carrier. Shipping lead times for freight shipments vary. When you call in for more information or to place your order we can walk you through the options for shipment.

Shipping In-transit time:

In-transit time begins the moment a product leaves the Room Doctor Furniture Company's warehouse and ends when the product arrives at its final destination. In-transit time for drop ship orders ranges from 1 to 5 business days depending on how far you are from the Room Doctor Furniture Co. In-transit time for all orders shipping via common freight carrier ranges from 1 to 6 days. Please review the In-Transit Time Chart on the Shipping Page, along with the rest of our Shipping Policies.

If I order more than one item, will they all arrive at the same time?↑ Back to Questions

Not necessarily, but most of the time. We ship a select number of products from different locations throughout the U.S. If you have questions or concerns about this or any of our other policies just send is an e-mail info@roomdoctor.com or call us toll-free at (866) 766-6362. We're ready to answer your questions!

What happens if my product is damaged during shipment?↑ Back to Questions

We package our products with care so that they will arrive at their final destination in almost every circumstance free of damage. Shipping damage may occur from time to time, though it is rare. If your order arrives damaged via common carrier freight delivery, accept the order from the freight carrier and indicate on the paperwork that there was damage upon arrival. They you should contact us immediately at info@roomdoctor.com or call us at (800) 755-8660 ext#203. We will help you resolve the issue quickly.

PRODUCT & POLICY QUESTIONS

Do you share my private data with anyone else?↑ Back to Questions

Absolutely NOT, but thanks for asking. You value your privacy, and so do we. We will never, ever sell, lease, trade or give your private data to anyone else. Period!

Do your products come with a warranty?↑ Back to Questions

But of course! Our warranty is that we GUARANTEE Your Satisfaction! We stand behind everything we sell, and especially behind everything we make. With a 10 Year Warranty on all of the products that we manufacture, you can be rest assured that your furniture is built to last. For all other products sold by but not manufactured by Room Doctor, the manufacturer’s warranty applies but it is still backed by our commitment to your satisfaction.

How do I know that you'll be around to service my Lifetime Warranty?↑ Back to Questions

Excellent Question! The Room Doctor Furniture Company has been satisfying customers nationwide for 20 years now, with tens of thousands served and hundreds of thousands buying our products through other dealers. Yet we feel like we have only just begun. We are a still a growing company with big plans for the future. We fully expect to be going strong … for a long, long time! At least till the next century and hopefully until the next millennium. Now that’s a VERY long time.

What makes Room Doctor's unfinished furniture eco-friendly, anyway?↑ Back to Questions

Room Doctor uses Premium Southern Yellow Pine to build our high quality furnishings, which is a highly sustainable material grown right here in the United States. Also, no chemicals are used to treat our unfinished furniture, unlike almost most ALL Chinese furniture currently flooding the U.S. market.

Can you send me a catalog?↑ Back to Questions

Because the Room Doctor Web site is our catalog, there are no print catalogs. This allows us to reduce unnecessary cost and paper waste, and we pass those cost savings along to you!

Do you custom make any of your furniture?↑ Back to Questions

Yes we do, for a reasonable additional cost. Some common requests for custom work include varied sizes in bookshelves and shelving, X-tra long sizes on our platform beds, extended or chopped down leg lengths for platform beds, and the installation of caster wheels on our platform beds. If you have questions about custom work, please call (866) 766-6362 for assistance.

Are any of your products back-ordered?↑ Back to Questions

Although most of our products are built to order is a quick and timely fashion it is possible that, from time to time, some items are in a back-order status. However, if the items you want are temporarily out of stock we will notify you via e-mail. We'll tell you when we expect the item to be back in stock, and provide you with the option of canceling your order if we expect a long delay. Generally, delays are not extended and your item will be ready to ship quickly.

Do your frames and futons come with a futon cover?
Do mattresses come with mattress pads?↑ Back to Questions

Only if you order them. Futon covers and mattress pads are available.

Is your Southern Yellow Pine unfinished furniture ready to be stained?↑ Back to Questions

Yes it is. We have two different staining options at the present time: Golden Oak and Danish Oil. Staining costs extra, but prices are reasonable. Please call us about staining requests: (866) 766-6362.

Which Kind of Futon is better: All Cotton or Foam Core?↑ Back to Questions

Despite what most people think, the difference between these two futons is NOT a quality issue, but rather a usage issue.

If you are going to be using your futon as a couch that folds into a (“bi-fold”) couch the foam helps the futon to keep it's shape, maintain a straight line across the back and sit up straight. The foam gives it good posture.

If you're going to use your futon on an “A-Frame” or a “tri-fold” frame then an All Cotton futon will work better because it will fold more flexibly.

If you're going to be using your futon as a bed only then it is up to you — a Foam Core futon will be a little more resilient, a bit more bouncy and tends to wear a bit more evenly. All Cotton futons will definitely be firmer.

How do I take care of my futon?↑ Back to Questions

Flipping your futon regularly (once a week is recommended), keeping it on a slatted surface so that air can circulate through it and airing it out every once in a while are the keys to futon longevity.

How long should my Futon Last?↑ Back to Questions

Depending on how well you treat your futon and how firm you like your sleeping surface, it should last you between 5-15 years, 10 being about average. Futons get firmer with time, so if you like a really firm sleeping surface, then you'll probably hold on to your futon for a good long time and may even think it gets better with age.

LOCAL DELIVERY & PICK-UPS

Can I order products over the phone, but pick up my order at the store?↑ Back to Questions

Yes, we do deliver to locations in the State College, PA Area. Delivery fees are minimal, and in some instances delivery may be free. Please ask about local delivery costs and availability at the time you call in to order.

Do you deliver locally?↑ Back to Questions

Absolutely. At the time you place your order, you can schedule a pick-up date with our furniture experts at the store.

info@roomdoctor.com